![]() ![]() We recommend that you use the convenient, tracked collect+ service for all returns (rather than more expensive special delivery or upgraded courier services) as we are usually only able to refund postage equal to the value of the collect+ economy. In the unlikely even that an item is faulty or has been sent in error we will also refund your return postage. If you are returning one item to us please ensure the product box or bag is placed inside an outer box or bag to protect the product and original packaging. We recommend using collect+ for convenient, cost effective returns – Click here for more information ![]() The cost of returning any item is your responsibility. To give you a returns number we will need to know the exact items you would like to return, including sizes and amounts. ![]() It is important that the returns number is placed in the returned parcel. Please contact us so we can provide a returns number, this will then be used to link the returned item to your order by our returns team. bespoke clothing, non-catalogue equipment) unless they are faulty. with embroidery, short sleeves), or have been ordered specially (e.g. Unfortunately we are unable to exchange or refund items which have been personalised or amended to your specification (e.g. Please note that goods must be unused, suitable for resale and returned with their original packaging. We want you to be completely satisfied with your purchase from Russums, and if the goods ordered are not to your satisfaction you can return them for an exchange or refund within 28 days of delivery. All our products are intended for use in a commercial environment and are of a quality level demanded by professionals and serious cooks. Russums provide clothing, knives, equipment and books to the catering and hospitality industry. Please allow 7 - 14 days for international orders Returns We would normally send your order to you in 2-3 working days and will contact you if there is likely to be a delay.
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